Regardless of the nature of enquiry, speed of service is critical. Insight believes that it offers sector-leading service without any compromise to quality. This is backed by a suite of MIS that analyses each stage of the process. This provides customers with confidence that their particular service requirements are met.
All reports and attachments are capable of being delivered electronically making for a prompt presentation of evidence.
| Service | SLA (working days) | Compliance |
|---|---|---|
| Liability enquiries | 14 | 90% |
| Theft investigation | 10 | 90% |
| Fraud investigation | 21 | 90% |
| Track & Trace | 14 | 90% |
| Process serving | 14 | 90% |
| Claim form collection | 14 | 90% |
| CFA | 14* | 90% |
*Please contact us to discuss your specific requirements.
